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Refund & Cancellations

  • If an order with us needs to be discontinued for any reason, you will be required to contact us immediately if it has been purchased directly from our team.

  • Products must be returned as they were delivered and boxed or sufficiently protected for transport to our workshop.

  • After we have contacted and reviewed the request, we will determine the viability of the return and respond within 7 working days.

  • Authorization for a return will be based on the criteria listed above and a careful understanding of the problem, cause of damage, quality of the product, or reason for the return.

  • Cancellations are not permitted once the order is placed.

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